The last part of 2022 has disappeared in a flash and suddenly thoughts for many are turning towards the thought of a few days off, or having some work time with less interruptions expected. Unfortunately properties don’t know the difference between bank holidays and working days and things will still break. Whilst urgent repairs still need to be logged and made safe regardless of the day or time, non-urgent repairs often have to wait until contact centres reopen.
For Lincoln tenants they have the opportunity to raise non-urgent requests via the online repairs service and I look forward to catching up with Wendy in the new year to see if there is a smaller spike of repairs reported by phone after the bank holiday closures because online repairs exists. Lincoln are also planning on running some Facebook communications targeted at tenants to increase awareness of the service.
Redbridge have soft launched the service with repairs already being reported through the service. The next stage for them will also be to raise awareness of the service launch.
The project team are now taking a break until January to allow for differing holiday schedules. We will be back in the year to focus on the create job amendment required to allow smoother integration and data transfer between housing management system, online repairs and scheduling elements.
In the meantime, if you’re working on pulling together your projects list for 2023/24 and are considering whether repairs reporting online should be included – please get in touch, we are happy to discuss the pros, cons and service benefits.
Show and Share
Today’s show and share has a summary of the progress made in the last 3 weeks. We also have a recap of the tenant journey which leads onto the new functionality of cancel an appointment.