Our Approach

Understand users and their needs…

Our overall approach to this project is through agile and user-centred methodologies, cross-authority collaboration and open and transparent communication.

Agile, user-centred methodologies 

Aligned with the GDS Service StandardGDS Service Manual and Local Digital Declaration, our approach for this collaborative project is through agile methodologies.

Our multidisciplinary project team has been working within the framework of agile sprints – short, two-week learning cycles. Each sprint included activities to learn, synthesise, and share new knowledge, ensuring:

  • User needs are prioritised at the forefront of project direction and any key decisions 
  • Continuous learning and adapting to change is central to our approach
  • Short sprint learning cycles are implemented — making, testing and learning in order to respond to user needs